Frequently Asked Questions
Are you a manufacturer for this LED High Bay Light?
Yes, we are a dedicated manufacturer with over 15 years of R&D and production experience, operating under strict quality management systems.
Can I request a sample order to test the quality?
Absolutely. Sample orders are welcomed to test and check the quality of the light. Mixed samples are also acceptable.
What is the typical lead time for production?
Sample orders typically take 5-7 days. Mass production orders generally range from 15-25 days depending on the specific quantity.
Do you offer OEM/ODM services for logo printing?
Yes, we provide full OEM services including custom label printing and color box design according to your specific brand requirements.
How is the product shipped for international orders?
We offer multiple shipping options including Sea freight, Air freight, or Express services (DHL, UPS, FedEx, TNT) based on your urgency and budget.
How do you handle warranty claims or defective products?
We offer a 5-year warranty. Our defective rate is less than 0.2%. If a failure occurs, simply provide photo or video evidence, and we will send replacement lights within a few days.
Glow Light
