1. What is the Minimum Order Quantity (MOQ)?
For available products, the MOQ is 1 piece. For custom designs or branded products requiring new molds, the MOQ depends on the specific product requirements.
2. Do you offer OEM and ODM services?
Yes, we provide full OEM and ODM services to meet your specific design and branding needs.
3. What are your payment terms?
We accept PayPal, Western Union, T/T, and L/C. For first-time cooperation, 100% payment by T/T is required. For ongoing partnerships, we accept a 50% deposit with the balance due before shipment.
4. Can I request a sample?
Yes, we offer samples. The buyer covers the sample and shipping costs, which are fully refunded once the bulk order is confirmed.
5. What is your quality guarantee?
We guarantee the quality of all products. During the warranty period, we will replace, repair, or refund products with quality issues. We also provide full after-sales support including installation and troubleshooting.
6. Can you assist with customs and duties?
Yes, we can assist with customs clearance and duty payment procedures to ensure a smooth delivery process for our international customers.
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