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Frequently Asked Questions
Do you accept retail orders?
Yes, we accept retail orders, except for products that require a new mould to be opened.
What is the expected lead time?
Sample orders typically take 7-14 days. Mass production usually requires 30-40 days depending on the order volume.
Is there a Minimum Order Quantity (MOQ)?
We offer a low MOQ, and mixing different products within a single order is available.
How are the goods shipped and how long does it take?
We usually ship via sea (approximately 20-30 days) or by air (approximately 7 days).
Can I print my logo on the product?
Yes. Please inform us formally before production and confirm the design based on our sample.
What kind of guarantee do you offer?
We offer a 2-year warranty on our lighting products.