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Frequently Asked Questions
What is the minimum order quantity (MOQ)?
MOQ varies by product, typically starting at 100pcs. For smaller orders or custom requests, please contact us for flexible solutions.
Do you offer OEM/ODM services?
Yes! We specialize in customizing products, packaging, and branding based on your specific requirements.
How soon will my order ship after payment?
Standard orders typically ship within 3-25 working days after receiving the deposit. Custom orders depend on the specific production timeline.
What shipping methods are available?
We offer sea freight, air freight, and express delivery (DHL, FedEx, etc.). Costs are calculated based on weight, volume, and destination.
How do you ensure product quality?
We implement strict quality control (QC) processes throughout production. Third-party inspections are always welcome.
What is the warranty policy?
We offer a warranty of 1-3 years depending on the specific product. If defective products are received, we provide replacements or refunds upon evidence.