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Frequently Asked Questions
May I order a sample before an official order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What is the expected lead time?
Samples typically take 3-5 days, while mass production requires 1-2 weeks for standard order quantities.
Which payment methods are accepted?
We support various methods including Western Union, TT, LC, DP, DA, and OA.
Is logo customization available on the products?
Yes, we provide comprehensive OEM and ODM services to meet your specific branding requirements.
What is the warranty period for the lighting system?
We offer a 10-year warranty for the entire solar lighting system.
How is quality control and faulty units handled?
Our products are manufactured under a strict quality control system with a defect rate of less than 0.1%. During the guarantee period, any faulty units will be replaced directly with new lights.
Glow Light
